They are rude and over talk me and fail to listen to any complaints I have in regard to my property. It feels like a theft by conversation of my personal property as they have breached our original agreed upon service contract. This failer in communication has me highly concerned with the intergity of the associates working at this dealership as anytime I voice my concerns in regards to my personal property that they have had 4 weeks longer than originally agreed upon. They have failed to properly communicate issues that they claim to have with acquiring the parts needed to complete repairs. I found this out today as I was calling other dealerships myself to find my part needed as I've had enough of waiting for a service dept to repair my bike that is incompetent. Haley's partner shop only 45 min to an hour away has part in stock. After 6 weeks of having my bike and being told multiple times my part has been ordered and given multiple dates for a completed repair, I still don't have a definite date of repair to be completed and this amount of time is excessive considering the type of repair and part needed. After waiting to hear from them with no contact yet again, I called back today July 2nd to find out what was going on with my bike to be told again that the part was being ordered and wouldn't be available until the 20th of July. Harley's parts and service dept then states the part is being ordered and it would be another 2 weeks. They stated that it would take a week to get part and have repairs to be complete.So after two weeks with no contact from them I called to find out what was going on. Upon diagnosis the service dept stated that the problem with the bike was a bad TPS. They stated that the diagnosis on bike would be complete on the following monday the 18th. I took a 2016 Heritage Harley to the service dept on May the 15th. This should have only taken 2 weeks per Harley They took bike in the be serviced and repaired and after 2 months have failed to complete said repairs. Falcons Fury has refused to further address or make it right, and I should be made whole.
#Falcons fury full#
Considering quality/warranty from the start, bike being in shop for weeks, remaining issues, expensive frame damage and diminished value caused by Falcons Fury of this brand-new Harley, I believe this motorcycle should be taken back, and a full refund be issued. Replace or re-Powder coat frame is estimated over $7k, requiring complete disassembly of the brand-new motorcycle. However, they stated that the dealer would have to make good on this, it is beyond HD to remedy. HD corporate acknowledge/agree with that synopsis. Other dealers/local independent mechanics agree.
These bolts have marks on them, tools were used - impact wrench slapped against frame causing damage.
#Falcons fury manual#
Harley-Davidson *************** Manual is evidence that bolts in engine stabilizer bracket required removal to replace O-rings in oil lines attaching to cylinder.
HD corporate say he does not return their calls either. Stating they "don't want to work on this motorcycle and they don't want it in their shop anymore."***** ************************* never once accepted a call, replied to email, or met me during the weeks this brand-new motorcycle was in their shop. I called FF Service Manager *********************** he denied damaging the frame saying they did not work in that area. Immediately emailed pictures to FF and opened case with Harley-Davidson reference number *******. Next day, discovered frame damage behind clutch cable near engine stabilizer bracket. I have pictures of leak before and service ticket identifying work.
One of those three was a leak from the oil cooling lines attached to front cylinder. April 17th, FF delivered motorcycle back to me, only 3 of 8 items resolved. FF picked up the motorcycle for repair March 29th. March 24th, returned to Falcons Fury identified eight quality/warranty concerns. March 19th, purchased a new 2023 Street Glide Special from Falcons Fury Harley-Davidson.
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